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Content

What makes it hard to be your best self in difficult conversations?  Why do we walk away feeling regret or disappointment, not only in the outcome but in ourselves? This workshop, “Responding Effectively to Conflict” invites participants to take a deeper look at what matters to them in communication with others and gain clarity about how to show up differently in challenging situations. Take away tools and resources that hoteliers can utilize to diffuse the situation when they are faced with guest confrontations.

Speaker - Aaron Primm, BA, Dayton Mediation Center

Aaron began his career with the Center in 2013 as a Volunteer Mediator and joined the staff as Mediation Specialist I in 2014. He is a Certified Transformative Mediator™ with the Institute for the Study of Conflict Transformation. He serves in multiple capacities within the Mediation Center and has expertise in eviction/landlord-tenant mediation, small claims mediation, and group facilitation. Aaron is one of the Center trainers for new volunteer mediators and facilitates ongoing Responding Effectively to Conflict classes for incarcerated people at the Montgomery County Jail. Aaron brings 12 years of professional teaching expertise at the elementary, high school, and college levels.

Aaron attended Fisk University, where he earned a Bachelor’s degree in Biology.

Agenda

8:30am - Recommended Arrival & Networking

9:00am - Training Begins

11:00am - Conclude

Registration

Members - $40

Non Members - $75

Parking

A parking lot is adjacent to the venue.

Food & Beverage

Morning Beverages to be provided.

Recommended Attire

Business Casual; relating to or denoting a style of clothing that is less formal than traditional business wear, but is still intended to give a professional and businesslike impression.

Cancellation Policy

No refunds after May 9. No shows will be billed.

Thank you to our Sponsor!